Masquerade Troubleshooting

Owned by Kristin Sergi
Last updated: May 02, 2022 by Scott Hoppe
1 min read

Problem:

Admin cannot masquerade in as a learner.

Troubleshoot:

  1. Is the learner an SSO user? If so, you will most likely need to use a non-SSO account to login and masquerade. This is because two SSO accounts will conflict with masquerading.

    1. Make a 2nd(non-SSO) account for yourself and make your account a site admin:

      /manage#overlay=admin/people/create

    2. Logout and log in as that new non-sso account at /user/login2

      You will then be able to masquerade as any user.