FAQ Guide for New Learners

This page demonstrates example FAQs to introduce EthosCE to new learners.

Frequently Asked Questions

My Account/Profile

How do I create an account?

  • Click “Register” found on the top right corner of the home page.

  • Complete the form to create a new account.

  • Reminder: Create only one account in this learning management system.

How do I log into my account?

  • Navigate to the home page.

  • Click on the "Log in" link in the upper-right corner of the screen.

  • Enter a username and password into the text fields.

  • Click the "Log in" button.

How do I edit my account?

  • Click on “My Account” in the top banner on the right.

  • Once on the “My Account” page, click the “Edit” tab to make updates or changes.

How do I edit my Mobile Number?

  • Navigate to the home page.

  • Log in to the site.

  • Click on the "My Account" link at the top right corner of the page.

  • Click on the "Edit" tab" at the top of the page.

  • Click on the "Mobile" subtab.

  • Edit the mobile phone number (if desired).

  • Select a country.

  • Click "Confirm Number."

Forgotten Username/Password

How do I reset my password?

  • Follow the prompt “Have you forgotten your password?” given when the incorrect password is entered OR

  • Click on “Log in” and click on “Request new password” OR

  • Click “Register” and choose “Request new password”.

Registration

How do I register for a course?

  • Use the “Catalog” or use the search bar to find a course.

  • Click on the course and then click on the “Register” tab.

How do I search for courses in my specialty?

  • Search under “Catalog table” and refine for category, format, or sell price.

Receipts

How do I print my receipt?

  • Select the “My Account” tab, and go to “Orders and receipts”.

  • Choose the date and click the printer icon.

Where do I go to download a receipt?​​​​

  • Select the “My Account” tab, and go to “Orders and receipts”.

  • Choose the date and click the printer icon.

  • Print to PDF Choose “File” > “Print”.

  • Choose “PDF” from the list of printers in the print dialog box.

  • Click "Print".

  • Click “OK” and enter a new file name for your PDF & save it to your desired location.

Certificates/Transcripts 

How do I download my transcript?

  • Select the “My Account” tab click on Transcript.

  • Download a pdf of completed, pending or external credit activities.

How do I go to see my credits from past courses?

  • Under the “My Account” tab click on Transcript.

  • Choose “Completed activities,” “Pending activities” or “External credits”.

  • Credits from past courses can be searched by title or within a date range.

  • Transcripts can be viewed, downloaded, or printed.

  • How can I download a certificate?

    • Under the “My Account” tab click on “Transcript”.

    • Click “Certificate” for any course as appropriate.

How do I add external credit awarded outside of the organization?

  • Log in to the site.

  • Navigate and click on "My Account".

  • Click the "My Activities" tab.

  • Click "External Credits."

  • Click "Add Credits”.

  • Type in the Course name, Date Completed, and Credit hours. A certificate may be uploaded.

  • Click "Save."

  • External credit entered appears on the page. The data may be filtered by date or downloaded as a PDF.

Course Information

Will a course save my progress if I need to step away and return to it later? 

  • Yes, it will automatically save your progress.

How do I return to a course I’ve already registered for and resume it?  

  • Under the “My Account” tab click on “Course”.

  • Click the course as appropriate.

  • Click “Take course”.

  • Click “Resume course”.

IT Information

Which Browser should I use for the EthosCE website?

  •  Ethos CE works with most modern web-browsers (e.g., Chrome, Internet Explorer, MS Edge, Safari)

Do I need to have Adobe Reader to participate in courses?

  • A PDF reader, such as Adobe Acrobat Reader, will be required to participate in some courses.

Help Resources