When interacting with EthosCE learners, it is important to troubleshoot in order to identify problems they are experiencing.
Below we have compiled a list of articles that can help in this troubleshooting process. Each are filled with common configurations that can lead to problems if they are incorrect.
Use these as a first line of investigation before opening a JIRA ticket.
Also, please let us know if you think we should write an article about a certain topic.
|Zoom Troubleshooting||Kristin Sergi||Jan 18, 2022|
|SSO Troubleshooting||Kristin Sergi||Dec 06, 2021|
|Course Access Troubleshooting||Kristin Sergi||Oct 28, 2021|
|Transcript Troubleshooting||Kristin Sergi||Oct 22, 2021|
|Certificate Troubleshooting||Kristin Sergi||Mar 05, 2021|
|SCORM Troubleshooting||Kristin Sergi||Oct 30, 2020|
|Email Troubleshooting||Kristin Sergi||Oct 12, 2020|
|Quiz Troubleshooting||Kristin Sergi||Mar 09, 2020|
|E-Commerce Troubleshooting||Kristin Sergi||Aug 09, 2019|
|Basic Page / Course Troubleshooting||Kristin Sergi||Apr 17, 2019|
|Child Course Enrollment Troubleshooting||Kristin Sergi||Sep 10, 2018|
|Import Troubleshooting||Kristin Sergi||Feb 09, 2018|
|Credit Claiming Troubleshooting||Kristin Sergi||Apr 04, 2017|