Troubleshooting Articles

When interacting with EthosCE learners, it is important to troubleshoot in order to identify problems they are experiencing.

Below we have compiled a list of articles that can help in this troubleshooting process. Each are filled with common configurations that can lead to problems if they are incorrect.

Use these as a first line of investigation before opening a JIRA ticket.

Also, please let us know if you think we should write an article about a certain topic.


Zoom TroubleshootingKristin SergiJan 18, 2022
SSO TroubleshootingKristin SergiDec 06, 2021
Course Access TroubleshootingKristin SergiOct 28, 2021
Transcript TroubleshootingKristin SergiOct 22, 2021
Certificate TroubleshootingKristin SergiMar 05, 2021
SCORM TroubleshootingKristin SergiOct 30, 2020
Email TroubleshootingKristin SergiOct 12, 2020
Quiz TroubleshootingKristin SergiMar 09, 2020
E-Commerce TroubleshootingKristin SergiAug 09, 2019
Basic Page / Course TroubleshootingKristin SergiApr 17, 2019
Child Course Enrollment TroubleshootingKristin SergiSep 10, 2018
Import TroubleshootingKristin SergiFeb 09, 2018
Credit Claiming TroubleshootingKristin SergiApr 04, 2017