Changing an Order's Status

1. Navigate to an order.

2. Click the view order icon. 

3. Scroll to the bottom of the order.

4. Select a new status in the Order status dropdown field.

5. Click "Update."

Order Statuses:

• Abandoned: Learner went through EthosCE checkout to the hosted payment checkout page and did not complete their order. Order is in limbo until learner completes checkout.

• Canceled: Site administrator can manually set an order to 'Canceled.' A canceled order does not automatically unenroll a learner from a course. The unenrollment would have to be done manually.

• In checkout: Learner is on the EthosCE checkout page and has not completed the checkout process.

• Pending: Learner has paid using a check or other payment method that requires a hold or manual processing. The order must be manually updated to 'Completed' by a site administrator. 

• Processing: Site administrator can manually change a 'Pending' order to 'Processing' if a check is being processed but has not yet cleared.

• Payment Received: Site administrator can manually change a 'Pending' order to 'Payment Received' if a check has been received but has not yet cleared.

• Completed: 

  • Orders with a successful credit card purchase will change to 'Completed' automatically in EthosCE. The learner is then automatically enrolled. 

  • Orders with a check order will need to manually be changed from 'Pending' to 'Completed.'