When interacting with EthosCE userslearners, it is important to troubleshoot in order to identify problems that the user is they are experiencing.
Please review our troubleshooting articles for specific configurations and administrative areas of the LMS to review before opening a JIRA ticket. Below we have compiled a list of articles that can help in this troubleshooting process. Each are filled with common configurations that can lead to problems if they are incorrect.
Use these as a first line of investigation before opening a JIRA ticket.
Also, let us know if you think we should write an article about a certain topic.
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